Answers from a new USCIS tool

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An immigration attorney Dallas area understands the value of quick, accurate answers to immigration questions; that’s why many attorneys are now recommending “Emma,” the new interactive tool on the U.S. Citizenship and Immigration Services website (, to people needing a free and easily-accessible source of information. Virtual assistants replace genuine human interaction on many websites, but the USCIS has high hopes for this particular tool.

It can be exhausting to scroll through pages and pages of PDFs, trying to find the right answer to your specific question regarding immigration. Obviously, animmigration attorney Dallas area would agree that finding a source of instant information is far superior to calling government agencies or awaiting a response by mail. Fortunately, Emma allows information seekers to forego traditional channels of information in favor of a more streamlined approach.


According to the official USCIS press release, “[Emma] is named after Emma Lazarus, whose famous words are inscribed at the base of the Statue of Liberty.” Users simply have to navigate to the top right corner of the homepage and click on the “ask a question” button to open Emma’s dialogue box. Her repertoire of answers is growing, and it will grow more as additional questions are asked.

Here’s an Example:

Query: “How can I get a green card?”

Emma: First of all, Emma provided a link to the green card homepage; secondly, she asked if the green card would be obtained through family, through a job, or for an asylee.

Clicking on the job option had three results:

  • First, Emma opened up the “green card through a job” web page.
  • Next, she provided helpful answers in the dialogue box.
  • Thirdly, Emma supplied additional relevant links in the dialogue box.

After a period of time, the dialogue box will close if you leave it untouched, and it won’t store conversations for security purposes.

What Other Improvements Are Coming?

For now, Emma answers questions in clear English. The U.S. Citizenship and Immigration Services website reports that Spanish answers are coming soon, though, and additional languages may follow later on. Emma will also be available on mobile devices soon–the tool is currently limited to desktops and laptops. Visit to try the dialogue out for yourself.

Contact The Law Office of Nathan Christensen PC, your immigration attorney Dallas area, at (972) 497-1017 with any unanswered immigration questions. Interactive online tools, as helpful as they may be, can’t answer every immigration question, so having a reliable attorney at your side throughout the immigration process will prove to be invaluable every time.

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